FAQ

How do I choose the right size?

Use our breed finder: pick your breed and we only show gear in sizes that fit. Each product page also lists chest, neck or bed measurements. If your dog is between sizes, go up a size for harnesses and beds.

I ordered the wrong size. Can I change it?

Yes, if it hasn't shipped yet. Email us your order number and the size you need as soon as possible. We don't offer change-of-mind refunds once an order has been dispatched.

How much is shipping?

Shipping is free on every order within Australia. Orders are usually dispatched within 1–2 business days, and delivery takes about 5–12 business days depending on where you live.

Where do you ship from?

All orders ship from Australian warehouses. We don't ship outside Australia at the moment.

Can I track my order?

Yes. You'll get an email with tracking once your order ships.

What if my item arrives faulty or damaged?

Email us your order number and a photo, and we'll arrange a repair, replacement or refund under the Australian Consumer Law. If it needs to come back, we'll cover the return postage. See our Refund Policy for details.

Can I cancel my order?

Yes, for a full refund, any time before it's dispatched. Just email us your order number.

What payment methods do you accept?

Credit and debit cards, PayPal, Shop Pay and Google Pay.

How do I contact you?

Use our contact form or email steelpackau@gmail.com. We usually reply within 1–2 business days.